24/7 bilingual phone coverage. Live in 5 business days.

The calls you miss are the customers you lose.

Las llamadas que no contestas son clientes que pierdes.

A managed AI receptionist that answers every call in English and Spanish, captures the lead, and delivers it to your inbox or phone moments after the call ends.

Call our demo line Book a consultation
No credit card to demo English and Spanish Cancel anytime

Plans from $99/mo. Month-to-month. Cancel anytime.

Built for Home services Lawn & landscaping Cleaning Handyman Mobile detailing
The cost of an unanswered phone

Every missed call is money walking away.

If you run a phone-driven service business, your calendar is full because of who you pick up for. The calls that go to voicemail almost never come back.

1 in 0 callers

Spanish-speaking customers click hang up.

If 1 in 5 of your callers speaks Spanish and your team only answers in English, that revenue goes to the competitor who picked up bilingual on the first ring.

0 to 0%

The phone rings while you work.

It rings while you're on a job, with another customer, after hours, on weekends. Industry data shows home services SMBs miss 20 to 35 percent of inbound calls.

~$0 per missed job

The lead doesn't call back.

Average service-job value runs around $500 with a $3,500 lifetime customer value. Every missed call is a customer the next business gets to keep.

Florist arranging flowers in her shop, focused on her craft

You built the business. We answer the phone.

For real small businesses · English y español
How it works

Live in five business days. No engineering on your side.

You give us your business once. We handle every call after that.

Tell us about your business.

Basic starts with the intake — your hours, services, prices, FAQs, and what counts as a real lead. Pro adds a 45-minute kickoff call to lock the call flow, FAQs, and booking rules.

We answer your calls.

Live in 5 business days. We pick up in English or Spanish based on the caller, every time, day or night.

You get the lead the way you work.

Moments after the call ends. Caller name, phone, what they wanted, full transcript. On Basic, leads land by email or your Slack or Google Chat. On Pro, you also get SMS to your phone and your customer gets a booking confirmation text (after A2P 10DLC carrier approval).

Monday, your Weekly Briefing arrives.

A Front Desk Weekly Briefing by email: leads captured, call activity, and missed opportunities worth your follow-up. For now, Poppy prepares and sends your briefing on Monday after your first full week live. Your dashboard has the same data anytime you want to dig in. Automation arrives in a future phase.

HVAC technician working on a rooftop unit

From the salon to the service truck. We pick up.

HVAC, plumbers, salons, contractors · phone-driven small business
See it work

It does not sound like a robot.

Here is a real call our agent handled, in English and Spanish, plus what your phone gets when the lead lands.

Sample call

Hear Front Desk in action

Listen to a short sample call with Grace, our AI receptionist demo. The call shows how Front Desk can answer, switch between English and Spanish, and collect the details a business owner needs to follow up.

Sample demo call · English and Spanish · about 58 seconds

A short sample to give you a sense of the agent’s voice quality and how it moves naturally between English and Spanish. Real calls follow the caller, not a script.

Lead alert

What hits your inbox or phone

From: Front Desk
New lead. Maria Reyes. (713) 555 0182. Same-day water heater. Booked 8 AM Wed. Tap for full transcript.

Within seconds of the caller hanging up. Email and Slack or Google Chat on Basic. Email plus SMS on Pro after A2P approval.

Weekly Briefing

Front Desk Weekly Briefing

From: Front Desk by Poppy
This week: 23 calls handled, 17 leads captured, 2 follow-ups recommended. Top services: water heater (5), tune-up (4). Full lead list inside. Open your dashboard for transcripts.

By email on Monday after your first full week live. Same data lives in your dashboard anytime.

Features

Built for the way small businesses actually run.

Not "AI-powered." Just the boring fundamentals done well.

01

Bilingual on the first ring. Not after a menu.

No "press 1 for Spanish" friction. The agent detects the caller's language and responds in it, every call, every time. English and Spanish out of the box, full conversational fluency, no scripts.

02

Lead alerts where you already work

Moments after the call ends, you get the name, number, what they wanted, and the full transcript. Email, Slack, or Google Chat on Basic. Email plus SMS to your phone on Pro (after A2P approval). A mobile-friendly dashboard is available anytime if you want to dig in; no app to install.

03

Same questions, no more

Hours, prices, location, services. Your AI handles them every time, day or night, in either language, so your team stays focused on actual work.

04

Books to your calendar

Google Calendar support available. Microsoft Outlook support is on the roadmap. Pro tier only. We don't pretend to integrate with platforms we don't.

05

Recovers calls we miss

If a call slips through, an automatic SMS goes to the caller within seconds and pulls them back in. Pro tier only, after A2P 10DLC carrier approval.

06

Front Desk Weekly Briefing

A weekly email summary: leads captured, call activity, and missed opportunities worth your follow-up. Sent Monday after your first full week live. Email on both Basic and Pro. For now, Poppy prepares and sends your briefing. Automation arrives in a future phase.

Pricing

Two tiers. Month-to-month. No surprise charges.

Pick the tier that matches your business. Cancel anytime.

Basic
$99/mo

For solo owners and small teams. We answer every call and deliver the lead to your inbox or chat. No SMS noise. Leads land where you already work.

  • 24/7 bilingual answer (English + Spanish)
  • Lead capture with full transcript
  • Email lead alerts after every captured call
  • Optional Slack or Google Chat webhook (your pick at intake)
  • Front Desk Weekly Briefing by email (Monday)
  • 5-business-day go-live, no asterisks
  • Custom greeting and FAQ library

No setup fee. Single location. Inbound voice only. SMS notifications are available on Pro after carrier approval.

Call our demo line Cancel anytime, month-to-month
Most popular Pro
$199/mo

If your business books appointments, Pro pays for itself on the first booked call.

For appointment-driven businesses. We answer, book the appointment on the call, and confirm it automatically.

  • Everything in Basic
  • Live calendar booking on the call
  • Google Calendar support. Outlook planned.
  • SMS lead alerts to owner (after A2P approval)
  • Customer-facing booking confirmation SMS (after A2P approval)
  • Lead Recovery SMS for missed calls (after A2P approval)
  • Up to 15 approved FAQs configured at onboarding
About SMS activation: SMS features require carrier approval through the A2P 10DLC process. Poppy manages the campaign intake and submission as part of the setup fee. Your AI receptionist and email lead alerts go live in 5 business days. SMS activates separately when carrier review clears, typically 10 to 15 business days after submission. Email fallback in the interim.

$399 one-time setup fee covers white-glove onboarding plus per-customer A2P 10DLC brand and campaign registration. Single location.

Book a consultation Cancel anytime, month-to-month

Need something we don't sell off the shelf?

Multi-location, high call volume, or a use case the standard tiers don't fit? We do scoped custom engagements. Healthcare and HIPAA workflows are not part of our standard offer.

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Compared to hiring a part-time front-desk hire

A part-time receptionist costs roughly $2,500 to $3,500 a month all-in (wage plus payroll taxes), based on US BLS receptionist median pay. Front Desk covers 24/7 in two languages.

Part-time human receptionist

$2,500–$3,500per month
  • One shift, weekdays only
  • Sick days, vacation, training, turnover
  • Bilingual coverage often costs extra or doesn't exist
  • Cannot answer at 11 PM, weekends, or holidays

Front Desk by Poppy

$99–$199per month
  • 24/7, every day, weekends and holidays included
  • Bilingual EN and ES on the first ring, no extra charge
  • Live in 5 business days, no hiring or training
  • Delivers the lead to your inbox or phone moments after the call ends
  • Cancel anytime, month-to-month

Part-time receptionist range based on US Bureau of Labor Statistics median hourly wage for receptionists, scaled to one shift weekdays plus typical employer-side payroll burden. Pro tier adds a $399 one-time setup fee.

Frequently asked

Hard questions, answered.

What real prospects ask before they sign up.

Both tiers target voice-live within five business days of contract acceptance, once Poppy has the information needed to configure your agent. Basic: no kickoff call required — you complete the intake at sign-up and Poppy provisions your agent in the background. Pro: includes a 45-minute onboarding call within 3 business days where we lock the call flow, FAQs, calendar wiring, and A2P submission. Up to 15 approved FAQs and two rounds of revisions either way.
Your AI receptionist and email lead alerts go live within 5 business days. SMS to your phone and customer-facing booking confirmations activate separately when Twilio's carrier review approves your business, typically 10 to 15 business days after we submit the A2P 10DLC registration on your behalf. We start the registration the moment you sign. While SMS is pending, your lead alerts come by email and we'll text you the moment SMS goes live.
Keep your existing business number and forward unanswered calls to Front Desk. We walk you through the forwarding setup during onboarding.
We use high-quality voice models and tune the agent to your business voice during onboarding. Per state law (California Civil Code 17941.5 and similar), every call opens with an AI disclosure so callers know they are speaking to an automated assistant. We'll play you a real sample on the demo call.
It captures the question, texts you the full transcript, and lets the caller know someone from the business will follow up. You decide how and when to call back. You never have to wonder what someone asked.
Yes. Both tiers are month-to-month. Cancel any time. The Pro setup fee covers the white-glove onboarding (call flow, FAQs, calendar wiring, test calls) and is non-refundable once onboarding has begun. We will not hold your phone number hostage.
No. Healthcare practices, dental offices, med spas, and any use case involving protected health information are not a fit for our standard tiers. We do not sell into HIPAA-regulated workflows. If your business handles PHI, we will tell you upfront on the demo call.
Encrypted in transit and at rest. TCPA-compliant SMS. We never resell or use your data to train third-party models. Full Privacy Policy and Data Processing Addendum on this site.
Your Wireless business account manager can help you confirm fit and start the referral process at any participating Your Wireless location. Front Desk by Poppy is provided, billed, and supported by Poppy Marketing & Consulting LLC, not Verizon. Verizon does not operate, endorse, or support Front Desk.
Talk to us

Want to see Front Desk in action?

Two simple ways to explore Front Desk: call the demo line at (346) 708-6397 or book a 30-minute consultation. Spanish o inglés.

  • Zero credit card
  • Bilingual EN + ES
  • Month-to-month, cancel any time